Joanne Reilly 
English Academy
 

I don't know about you but I'm often confused by IM speak. Maybe it's my age or I've just not bothered to keep up to date with the latest...

You have written a great covering letter and CV to get this far. Well done! Remember this as you go into your interview. You have a lot...

A covering letter, or letter of motivation, is something we are advised to include when sending our CV to apply for a job. Use your...

Attending a conference isn't only about listening to the speakers it is also, if not even more so, about who you talk to while you are...

You're familiar with the scenario, a customer calls and wants to speak to you in English. Is your first reaction to panic? If so read...

Working for a multinational organisation means that work processes need to be shared across regions. Using a clear structure and linking...

A complaint from a customer is the last thing we want to hear. However, with the right language to handle a problem, and a good attitude,...

Using these 7 tips you can achieve the correct tone in your work and personal emails.

Will is used to talk about the present or the future. Would is the past tense form of will, so is used to talk about the past. It can...

Both words are used to talk about the start time of an activity but are used differently. From Is used to talk about when an activity is...

To remember or to remind. What's the difference? They are both verbs relating to memory. To remember is something you do when thinking...

Which word means you do something more; often or sometimes? Do you often go to the gym in the evening? Or do you sometimes read a book?...

It may sound logical but the end of your email is the last impression that the reader will have of you. It is therefore a good idea to...

You've decided on the subject, and you've addressed the recipient with an appropriate greeting. Now you need to write what you want to...

The subject of your email should be clear. Before the reader opens your mail they will want to know what it is about. The clearer you...